Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing
نویسندگان
چکیده
Authors are encouraged to submit new papers to INFORMS journals by means of a style file template, which includes the journal title. However, use of a template does not certify that the paper has been accepted for publication in the named journal. INFORMS journal templates are for the exclusive purpose of submitting to an INFORMS journal and should not be used to distribute the papers in print or online or to submit the papers to another publication.
منابع مشابه
The Erlang-R Queue: Time-Varying QED Queues with Reentrant Customers in Support of Healthcare Staffing
Extended Abstract for the MSOM 2010 Conference. Extended Abstract for the MSOM 2010 Conference. We develop and analyze a queueing model that we call Erlang-R, where the " R " stands for ReEntrant customers. The Erlang-R model accommodates customers that return to service several times during their sojourn within the system. It is most significant in time-varying environments. Indeed, it was mot...
متن کاملErlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing
Authors are encouraged to submit new papers to INFORMS journals by means of a style file template, which includes the journal title. However, use of a template does not certify that the paper has been accepted for publication in the named journal. INFORMS journal templates are for the exclusive purpose of submitting to an INFORMS journal and should not be used to distribute the papers in print ...
متن کاملRefining square root safety staffing by expanding Erlang
We apply a new corrected diffusion approximation for the Erlang C formula to determine staffing levels in cost minimization and constraint satisfaction problems. These problems are motivated by large customer contact centers that are modeled as an M/M/s queue with s the number of servers or agents. The proposed staffing levels are refinements of the celebrated square root safety staffing rule, ...
متن کاملRefining Square-Root Safety Staffing by Expanding Erlang C
We apply a new corrected diffusion approximation for the Erlang C formula to determine staffing levels in cost minimization and constraint satisfaction problems. These problems are motivated by large customer contact centers that are modeled as an M/M/s queue with s the number of servers or agents. The proposed staffing levels are refinements of the celebrated square root safety staffing rule, ...
متن کاملFluid Approximation of a Priority Call Center With Time-Varying Arrivals
In this paper, we model a call center as a preemptive-resume priority queue with time-varying arrival rates and two priority classes of customers. The low priority customers have a dynamic priority where they become high priority if their waiting-time in queue exceeds a given service-level time. The performance of the call center is measured by the mean number in system for the two customer cla...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
- Manufacturing & Service Operations Management
دوره 16 شماره
صفحات -
تاریخ انتشار 2014